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Kia Motors (Lanka) launches customer mobile app for instant access to Kia services

Customers can book appointments for vehicle servicing and repairs, make online payments, request instant roadside assistance, locate dealerships, and more

Owners of Kia vehicles can now enjoy instant access to maintenance services and information thanks to the launch by Kia Motors (Lanka) Limited of a mobile application that brings all sales and after-sales services offered by the Company to the fingertips of its customers.

Operable on both Android and iOS devices, the Kia Lanka mobile app provides existing and prospective customers instant information about Kia’s latest range of vehicle models and current updates on services and promotions via push notifications, the company said. Among other advantages, it also enables Kia vehicle owners to purchase accessories, conveniently book appointments online for vehicle serving and repairs via their mobile devices and make a payment online once the services are completed.

To help customers make informed choices when purchasing a new vehicle, the app includes the latest catalogue of Kia branded vehicles available at the showrooms and with dealers, and allows them to interactively experience vehicle features with a 360″ realistic view. Upon selection, customers can also schedule a test drive via the app by selecting a preferred showroom and making pl appointment.

The app also simplifies service-related appointments by enabling customers to book slots for mechanical and accident repairs, lubrication service and detailing. Customers who make bookings in this manner are eligible for concierge service where a Kia Motors driver will pick up the vehicle from.

The customer’s location and return it after the required services are complete. Reminders about the next service date will be sent via push notification to ensure optimal maintenance.

Further, in the event of an accident, customers can instantly upload images or a video of the damage and submit it to Kia Motors via the app, to receive a repair estimate. The app also facilitates online payments with guaranteed security and simplifies the payment process for customers while providing access to invoices.

Other defining features of the app include the ability to request free 24/7 roadside assistance and location assistance that enables customers to find the dealership closest to them and navigate to the suggested point using maps, anywhere in the country.

With its centralised backend deployed on Amazon Cloud Services, the Kia Lanka Mobile app developed by Evoke International Limited offers the highest level of security with the guarantee of sensitive customer data encrypted and maintained in secure databases.

Kia Motors (Lanka) has represented the Kia brand in Sri Lanka since 1996 and has been instrumental in making it one of the best-regarded automobile brands in the country. The Company’s Rs 800 million Logistics Centre in Malabe is supported by a sales and service network spearheaded by wholly-owned subsidiaries Carplan and Autopoint (Kurunegala) as 3S dealers. Kia Motors (Lanka) also has showrooms in Kandy and Matara, has appointed Service Dealers in Ampara, Galle and Ratnapura, and franchised spare parts dealers in Colombo, Moratuwa, Gampaha, Kandy, Ratnapura, Anuradhapura, Batticaloa and Matara.